SAFETY RECALL NOTICE:
Schwinn Voador and Kettle Valley eBikes

First posted: 24/6/22

This recall affects 2021 and 2022 Schwinn Voador and Kettle Valley ebikes. These models are exclusive to the Australian market. Be sure to rework all bikes sold to customers and any bikes in your stock. See Recall Notice for more details.

AFFECTED BIKES

These models were only sold in Australia 14 January 2021 and 20 May 2022.

REASON FOR RECALL

Issue:  Some disc brake rotor mounting bolts may be missing Loctite thread retaining compound and/or have the wrong bolt head.  

Hazard:  If these bolts become loose enough, they may hit the fork or frame, which may fracture the fork or frame, or instantly stop the front wheel and cause the rider to fall, with risk of serious injury or death. 

What to do:  Consumers should stop riding these bikes and take them to an authorised Schwinn dealer for replacement of all disc brake rotor attachment bolts at no charge. The dealer will also place a small green sticker on the rotors to mark that the bolts have been replaced. 

Contact details:  Consumers can contact PSI Cycling by email at service@psicycling.com.au or by phone at 03 8327 8080.

SAFETY RECALL NOTICE:
Front Rack on Treadwell Bicycles

Cannondale Treadwell EQ Bicycles equipped a bamboo basket (2019-2020) 

First posted: 15/7/20

ADVICE:

STOP RIDING UNTIL YOU HAVE REMOVED THE RACK

• Follow the removal instructions in the link below.

• Save all removed rack parts.

• After the rack is completely removed, you can keep riding your bicycle

• We are working with government agencies to conduct a recall of the rack and send out improved parts to re-attach it.

We have received a few reports of issues with the bolts that attach the front rack installed on some Cannondale Treadwell bicycles that caused the rack to become detached from the bicycle and abruptly stop the front wheel, creating a fall and injury hazard.

We have elected to conduct a recall of the rack in order to provide riders with a more robust attachment system, which will be installed at no cost by Cannondale dealers. We are working to finalise this improved attachment system and obtain required government approvals.

In the meantime, Cannondale dealers should stop sale of the racks and all Cannondale dealers and riders should remove the rack from any Treadwell bicycles and save all rack parts for later re-attachment. If you have not already registered your bicycle for warranty and recalls, please do so now by downloading the Cannondale Mobile App and just spinning the front wheel to activate the built in Bluetooth wheel sensor and complete the registration, or register on cannondale.com.

Once your bicycle has been registered, we will be able to contact you to complete the recall when we receive final government approvals.

It is easy to remove the rack - instructions are included below, and a step by step video is available on the Cannondale Mobile App and cannondale.com. Once the rack is removed, you can keep riding your Treadwell – because nothing beats a bike ride. We’ll be in touch as soon as possible to get your rack safely re-attached.

We apologise for this inconvenience and thank you for your patience, and for riding Cannondale.

- posted on cannondale.com

SAFETY RECALL NOTICE:
2013 - 2016 CAADX

Cannondale CAADX Cyclocross Bicycles equipped With Disc Brakes MY2013-2016 

First posted: 6/8/19

At Cannondale, we know that our riders demand the highest levels of performance, quality, and safety, under the most challenging riding conditions, and we hold ourselves and Cannondale products to that standard. 

Following several reports of fork fractures on Cannondale Cyclocross CAADX Model Year 2013-2016 bicycles, including one tragic incident in which the rider fell and suffered injuries that ultimately led to his death, we launched an in-depth inquiry. We, and several other independent parties, conducted extensive testing on the issue and did not identify a defect in the forks. However, given the circumstances, we decided the best course of action was to inform riders of these incidents and make a free upgraded replacement fork available through the U.S. Consumer Product Safety Commission’s voluntary recall process.

- posted on cannondale.com

Defect: The fork can fracture or break, which can allow the wheel to detach from the bicycle during use. 

Hazard: Fork can fracture and then detach, posing a fall hazard with the risk of death and serious injury. 

What to Do: Consumers should immediately stop riding their bicycles and take it to the nearest Cannondale retailer for a free repair. Cannondale retailers will replace, free of cost, the bicycle’s fork with a full carbon fibre replacement fork. 

To check if your CAADX is affected by this recall, inspect your bicycle to confirm it has all of the following features (as shown in the picture):

1. A prominent CAADX marking on the top tube or other tube

2. Disc brakes

3. A large “ULTRAX” marking on the inside of the fork leg

4. A black plastic cable running to the front disc brake that is outside of the fork blade (not internally routed within the fork blade)

If your CAADX bicycle meets the criteria above, please contact your local Cannondale retailer to arrange for a free upgraded replacement fork. We apologise for any inconvenience this may cause, and are offering riders a free upgraded replacement fork that is a full carbon fork, providing increased performance at a lower weight than the original fork.

Cannondale retailers should contact PSI Cycling directly. For further information email sales@psicycling.com.au or phone 03 8327 8080. 

Additionally, we encourage all riders to read and consider all warnings included in the owner’s manual for the CAADX, including but not limited to the BPSA industry standard warning that “A crash or other impact can put extraordinary stress on bicycle components, causing them to fatigue prematurely. Components suffering from stress fatigue can fail suddenly and catastrophically, causing loss of control, serious injury or death.”

VIEW ACCC SAFETY RECALL PDF